Will I have to pay another courier fee for return or replacement product?

Postage charges on returns are not refundable. However, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel.

Faulty Items

If you discover that your item has a fault please contact us at customerservice@sisterhoodbeauty.co.nz, within 3 days of receiving the item, with your invoice number.

Sisterhood Beauty will happily repair or replace all goods that are classified as faulty after assessment. If we cannot repair or replace your item, we will refund you, including shipping costs.

Items that are damaged as a result of wear and tear are not considered to be faulty. If you have an item that is faulty and you have worn it, please send it back to us clean. Soiled returns will not be accepted.

Our in store returns policy

This returns policy applies to purchases made in store only.

We will happily exchange any full price garment within 14 days of purchasing, except swimwear. Items must be returned in their original condition, with tags attached along with the sale receipt.

Unfortunately we do not offer refunds or credit notes on change of mind purchases. Additionally, no exchanges, refunds or credit notes will be given on sale items.

How do I return a online order paid by Laybuy?

Please see above for Return & Exchange Terms for SALE and Full Price Orders.

You can return Laybuy orders by sending the product back to our Webshop for a refund or exchange (see above criteria for SALE orders) so long as the item has not been worn, is in a saleable condition, you still have the tags, and you have kept your proof of purchase.

Please note that for Laybuy exchanges, we will process a refund, and you will need to re-purchase via our website. We are more than happy to honour free shipping and any special prices paid the first time round - just contact the Webshop Team if that is the case, at customerservice@sisterhoodbeauty.co.nz