How long does shipping take?
Orders are delivered via NZ Couriers within 1-3 business days once the order has been dispatched. All deliveries require a signature upon delivery. Please ensure you choose a delivery address where someone will be available to sign for your parcel.
How much does shipping cost?
Shipping is free for all orders within New Zealand (excluding rural).
There is flat fee of $5 for all rural deliveries.
Where is my order?
Once your order is shipped you will receive a confirmation email.
You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section. If you are unable to locate your consignment number, or if you have any questions about your shipped order please contact our Customer Service team
Can I ship to multiple addresses?
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
Can I ship to a PO box?
We are unable to ship to PO boxes as all parcels must be signed for upon receipt. If this is a problem please contact our Customer Service team
What about lost or damaged goods?
If your order is lost or damaged in transit, please contact our Customer Service team
Do you offer international shipping?
Products purchased on this website can only be delivered within New Zealand or Australia.
If you are based overseas, but can’t bear to live without your favourite products, we are happy to assist you. Simply call our contact our Customer Service team firstname.lastname@example.org. We will calculate your shipping costs when you place your order. Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally, including all nail polish, fragrance and aerosols.
Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
Do you offer shipping to Australia?
Standard Shipping to Australia is $20NZD